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Quality policy

Purpose

This policy outlines Rare Sustainability and Advisory's quality
management framework and applies to all projects across
Australia. It reflects our commitment to delivering exceptional
products and services that meet or exceed client
expectations while adhering to legal, regulatory, and
professional standards.

Our Commitment

Rare Sustainability and Advisory is dedicated to achieving excellence in all aspects of our work. We are committed to:

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  1. Fostering a strong culture of quality and business excellence, built on transparency, trust, and respect.

  2. Leveraging our expertise and innovative practices to continually improve the quality of our offerings.

  3. Ensuring our processes are client-focused while complying with Australian legislation, industry standards, and best practices.

  4. Integrating sustainability principles into our quality management framework to deliver environmentally, socially, and economically responsible outcomes.

Responsibility

Quality is a shared responsibility across our organisation:

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  1. Leadership: A director is responsible for overseeing this policy, ensuring its effective operation, regular review, and alignment with organisational goals.

  2. Team Members: All employees are accountable for maintaining high-quality standards within their areas of responsibility. They are expected to actively engage in monitoring, improving, and upholding quality practices in all projects.

  3. Partners and Suppliers: We require our partners and suppliers to align with the standards and expectations set out in our quality policies to support our objectives.

Our Commitment

Our vision is to be a trusted partner in promoting economic, social, and environmental wellbeing. As a specialist consultancy, we recognise our role in addressing significant environmental challenges and are dedicated to integrating sustainable development into our culture, projects, and operations. We aim to meet our clients' expectations by creating solutions that address environmental concerns while preventing pollution and fostering socioeconomic benefits.

 

Our key commitments include:

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  1. Reducing greenhouse gas emissions to help mitigate climate change.

  2. Continually improving our environmental management systems and our overall performance in achieving sustainable outcomes.

  3. We also support the principles of the United Nations Sustainable Development Goals (SDGs) and integrate them into our operations, projects, and partnerships to drive positive contributions.

Our Approach

We collaborate with clients, partners, and stakeholders to develop solutions that uphold and enhance the quality of our products, services, and projects. To achieve this, we:

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  1. Operate an integrated business management system that governs our internal operations and projects with a focus on efficiency and effectiveness.

  2. Identify and address uncertainties, including risks and opportunities, to implement proportionate treatment plans that ensure successful project outcomes.

  3. Empower our team members with the tools, training, and support needed to meet quality standards and achieve their professional potential.

  4. Continuously monitor and review performance, client feedback, and lessons learned to improve processes and meet evolving business, client, and societal needs.

Continuous Improvement

We are committed to a process of continuous improvement, regularly updating our quality management practices to incorporate new insights, technologies, and methodologies. This ensures our services remain innovative, effective, and aligned with industry advancements.

Policy Review and Availability

This Quality Policy is reviewed annually to ensure it remains relevant, effective, and aligned with organisational and client expectations. It is available to all employees, partners, and clients upon request.

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