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Responsible AI policy

Purpose

This policy affirms our commitment to the responsible and ethical use of artificial intelligence (AI) to benefit our employees, clients, and the communities we serve.

Our Commitment

We are dedicated to using AI to enhance outcomes for our people, clients, and community. As AI grows in importance globally, we commit to using AI responsibly and ethically, ensuring compliance with Australian legal and regulatory standards. Our AI practices align with our core values of transparency, fairness, and ethical business conduct.

Responsibility

Our management oversee the responsible adoption and use of AI technology within our business. While we do not have a formal AI leadership team, our managers ensure adherence to best practices, monitor AI-related risks, and ensure compliance with relevant laws. All team members are expected to follow our AI guidelines, incorporating ethical AI practices in their work.

Principles

Our approach to AI is guided by principles that reflect our commitment to ethical standards:

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  1. Human-Centred Values and Fairness: Our AI systems must uphold human centred values, including equality, fairness, privacy, data protection, and adherence to Australian laws.

  2. Inclusivity and Sustainability: We prioritise AI applications that benefit people and the planet, aiming for positive, sustainable outcomes.

  3. Transparency: We are open about our use of AI, providing clear information to help users understand how our AI systems operate. We ensure that AI processes are understandable, accountable, and can be reviewed by human oversight.

  4. Reliability: We strive to maintain accuracy and reliability in our AI systems across various conditions, ensuring they consistently deliver dependable results.

  5. Security and Safety: We safeguard our AI systems against digital security risks and ensure they pose no unreasonable safety risks in normal or foreseeable use.

  6. Accountability: We take responsibility for the entire lifecycle of our AI systems, ensuring they function properly and meet regulatory standards.

Approach

Our team is expected to follow these principles when developing, procuring, or using AI for business purposes or client projects. We maintain human oversight and accountability in AI-related processes, reviewing and refining our practices regularly to stay aligned with evolving AI standards.


This policy is reviewed annually to remain consistent with regulatory and technological developments in the AI field.

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